FAQs
Question: What is the cost of shipping?
Answer: For all products purchased at FMCGCart - Shipping Charge - ₹50.00, Cash on Delivery Charge - ₹30.00 for all orders..
Question: How long will it take for the order to reach me?
Answer: From the time of shipping, it will take about 1-6 days for your order to reach you. If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays. Note on covid-19: due to the overwhelming demand for our products across India, as well as modified practices by our shipping partners to keep their workforce and customers safe, you may experience slight delays in deliveries. If this is the case, we will inform you promptly.
Question: What can I do if my order dispatch is delayed?
Answer: We will try our best to get your products to you within the estimated delivery times. In case the package has not reached you by the expected delivery date, please write to us at care@fmcgcart.com or call us +91-8595561500 and we'll resolve your issue at the soonest.
Question: Can I track my order once it is shipped?
Answer: Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can track the status of your package from your user panel as well.
Question: What is the return policy at FMCGCart?
Answer: If the product is eligible for return, you may write to us at care@reatilnet.in or call us on +91-8595561500 within 7 days of delivery to request return and refund. Only products that are unused, undamaged, and unopened with all labels and tags completely intact and in original packaging can be returned. Please note that you will be required to send us an unboxing video of the products with FMCGCart seal/tape visible for initiating the return.
Question: How are returns processed?
Answer: After receiving the request for return via email or call a pick-up is organised for the item. Our courier partners will arrive at the delivery location to pick up the item within 2-5 business days of receiving your return request. The item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
Question: Can I cancel my order?
Answer: Made an impulse purchase but want to get a video consult first? No worries! As a FMCGCart customer, you can edit or cancel orders within 12 hours of confirmation of your order (excluding Saturday and Sunday) and if your order has not been shipped. You can cancel your order from the order status page (available after checkout and on your e-mail) and a separate order editing page. On both pages, once an order is marked as fulfilled or any fulfilment has been added to the order, you will see a message stating that the order can no longer be edited and cancelled automatically. In such a case, you can initiate a return of the order following delivery, by following the process listed in our refund policy.
Question: How long does it take to receive a refund for a returned product?
Answer: We will refund the amount after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 1-2 weeks after the return has been picked up.
Question: Can I return part of my order?
Answer: Yes. You can return any products that are eligible for returns within 7 days of delivery. Please refer to our return policy for more details.
